Privacy Policy

1. Who we are

This website, remoteaccountingteam.com, is operated by REMOTE ACCOUNTING TEAM SAS, NIT 902101793-8, a company organized in Colombia, with its address at DG 75 C No. 2 A-46, Of. 328, Medellín, Colombia ("Remote Accounting Team", "we", "us"). We are the controller of the personal information described in this policy.

This policy covers this website only. Information about our clients' businesses, systems and records is protected by the confidentiality terms of each client agreement and is not covered here.

2. What we collect

What you send us. When you use the contact form, we receive your name, work email address, company name, the topic you select, your message, and basic context about your visit that the form sends with it. When you book a call, we receive the details you enter on the scheduling page, such as your name, email address and any notes.

What our systems record automatically. Our hosting provider keeps standard server logs, including IP address, browser type, pages requested and time of request, for security and operations.

What we do not want from you. Please do not send bank credentials, passwords, government identification numbers, or other sensitive personal information through the contact form or booking notes. We do not need it to reply to your enquiry.

3. Why we use it

We use this information to reply to your enquiry, schedule and hold calls, prepare a scoped quote if you ask for one, operate and secure the website, and comply with our legal obligations. We do not use it for advertising, and we do not sell it.

By submitting the contact form or booking a call, you authorize us to process your information for these purposes.

4. Who receives it

We use service providers to run the website and handle your enquiry:

• Cloudflare, which hosts the website, processes contact-form submissions and routes our email.
• Cal.com, which provides the scheduling page. Cal.com handles the booking details you enter under its own privacy policy.
• Google (Gmail), our email provider, which stores the messages we receive.

We share information with these providers only as needed to run the website and reply to you. We may also disclose information where the law requires it. We do not sell personal information and we do not share it for advertising.

5. International transfers

We operate from Colombia, and our providers process data in the United States and other countries. By using the contact form or booking a call you authorize the transfer and processing of your information in those places.

6. How long we keep it

We keep enquiries and booking details for up to 24 months after our last contact with you, then delete them. If you become a client, the information we hold about our engagement is kept as long as the client agreement and the law require. Server logs are kept by our hosting provider under its own retention schedule.

7. Your rights

You can ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop using it, and you can withdraw the authorization you gave us at any time. Send your request to [email protected]. We will reply within the time the law allows.

If you are in Colombia, you have the rights recognized by Law 1581 of 2012 and its regulations, including the right to know, update and rectify your information, to request proof of your authorization, to be told how your information is used, to revoke your authorization and to request deletion, and to file a complaint with the Superintendencia de Industria y Comercio. If you are a resident of a US state with a privacy law, you may have similar rights to access, correct and delete your information, and we will honor those requests through the same email address.

8. Cookies and similar technologies

This website does not use advertising or tracking cookies. Our scheduling provider, Cal.com, may set cookies that are necessary to run its booking tool on the booking page. The website also uses your browser's session storage to carry the topic and booking choices you make on the site over to the booking page and the contact form; it stays in your browser and is cleared when you close the tab.

9. Security

We use reasonable technical and organizational measures to protect information submitted through this website.

10. Children

This website is for business use and is not directed at children.

11. Changes to this policy

We may update this policy. The current version is always on this page, with its effective date at the top.

12. Contact

REMOTE ACCOUNTING TEAM SAS
NIT 902101793-8
DG 75 C No. 2 A-46, Of. 328, Medellín, Colombia
[email protected]